This guide will show how you can manage your domains DNS settings in our service (A, CNAME, MX, TXT, SRV). Please notice, that it might take several hours before the changes update to the world, so please be patient while making changes to these settings.

Different service providers use different markings on their instructions. Here are the most common ones:

  • @ -character or an empty field means your domain name, e.g. example.com
  • www -prefix means your domain name with the prefix, e.g. www.example.com

Instructions to:

MX records

MX record defines the server that accepts your email messages. MX records are domain spesific so they affect all email addresses under that domain.

1. Open your control panel and choose “Domains” -> “Advanced Zone Editor“.
2. If you have multiple domains in your web hotel package, choose the domain you wish to make changes to and click “Manage“.

New records can be added by using the “Add record” form.
You can edit the existing records by clicking “Edit” next to the record you wish to make changes to.

Name: The name of your domain (in here it is example.fi).
Priority: The server with the lowest priority number will be the primary email server (0 is the highest priority). If multiple servers have the same priority number, messages will be sent to them at random.
Destination: The destination of the server where your mail services are.

 

Here is an example on how to forward the messages to Google with MX:

Generally it is advised to only use the email records that are needed. For example, if you want to redirect your mails to Google, you should delete all other MX records so that the Google records are the only ones (like in the picture).

Here is an example on how to forward the messages to Office 365 -service:

If you are only using 1 MX record, the priority number is not important. It is still good practise in these cases to use priority “0”.

Before adding or changing any records, check the records from the service provider you are about to use.

A records

A record is used to point a domain or a subdomain to a servers IP address. IP address has to be in IPv4-format (e.g. 31.217.192.97).

1. Open Control panel and click “Advanced Zone Editor“.
2. If you have multiple domains in your web hotel package, choose the domain you wish to make changes to and click “Manage“.

By default, the main A record for the domain is the first one in the list. You can edit this by clicking the “Edit” button found on the right side of the domain:

By changing this IP address, you can easily point your site traffic to another server:

A new A record can be added like this:

Click the “+ Add record”
Name: The name of the domain/subdomain you want to create the record for.
TTL(Time To Leave): TTL is used to mark the lifespan of the record in seconds. This can be for example 3600 (1 hour). TTL determines how long the record is held in name servers cache.
Type: Select “A”.
Record: The IP address you want to point the domain to.

IMPORTANT: If you set a single domain/subdomain to have multiple different IP addresses, the traffic will be pointed to one of them at random. It is recommended to only have one A record for each domain.

CNAME records

CNAME records can only be created to subdomains (e.g. www.example.com or shop.example.com). CNAMEs are pointed to a domain or subdomain, but never to IP addresses. Our service has a www-record that points to your main domain by default.

1. Open your control panel and click “Advanced Zone Editor“.
2. If you have multiple domains in your web hotel package, choose the domain you wish to make changes to and click “Manage“.

Here is an example on how to point your site traffic to Google using CNAME records:

In this example, the www-domain is pointed to Google. In addition, we recommend adding a redirect from non-www traffic to force the site to use www. You can create this in control panel -> “Redirects“:

1. In “Redirects” you should put your domains address with the http://www prefix.
2. You should choose the option “Do Not Redirect www.” also.

TXT records

TXT records can be used e.g. to verify your domain to Google or Microsoft. Your emails’ SPF records should also be added as TXT records.

1. Open your control panel and click “Advanced Zone Editor“.
2. If you have multiple domains in your web hotel package, choose the domain you wish to make changes to and click “Manage“.

Here is an example on verifying your domain to Google:

SRV records

SRV records are used for example in Microsft Office365 service.

1. Open Control panel and click “Advanced Zone Editor“.
2. If you have multiple domains in your web hotel package, choose the domain you wish to make changes to and click “Manage“.

Here is an example on how to add Office365 SRV records in our control panel:

Service: _sip Protocol: _tls:

You can write the prefix “_sip._tls” to the field and click on the next field. Control panel will automatically fill your domain name to the end.

Service: _sipfederationtls Protocol: _tcp:

You can write the prefix “_sipfederationtls._tcp” to the field and click on the next field. Control panel will automatically fill your domain name to the end.